These resources generously compiled and provided by Amanda Poon of Kelowna People’s Alliance

Do your Part to Flatten The Curve

  • Stay at home. Do not go to work, school, or public areas, and do not use public transport or taxis.
  • Wash your hands or use alcohol-based hand sanitizer often You can ask friends or relatives if you require help with buying groceries, other shopping or picking up medication. Alternatively, you can order groceries and medication by phone or online
  • Limit the number of visitors in your home. Only have visitors who you must see and keep the visits short
  • Avoid face to face contact; keep a distance of 1-2 metres (3-6 feet) from another person.
  • Self-isolation can end 14 days after the last contact or return to Canada.
  • People experiencing fever, cough, runny/stuffy nose, sore throat, and/or diarrhea must not visit any facility or home with patients/residents at General Information: If you have suspected COVID-19 symptoms or require testing information:
  1. Self Assessment Tool:
  2. Call dedicated COVID-19 line: 1-888-COVID19 or text at 1-888-268-4319. * service available in 10 languages.

What is Social Distancing? Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people while you are out at work, volunteering, or at home. Social distancing is important because COVID-19 is most likely to spread from person-to-person

 What is Self-Isolation? Self-isolation means staying indoors and completely avoiding contact with other people. You will need to do this if you have symptoms of coronavirus. This is to stop other people from getting it. You will need to self-isolate:

  • if you have symptoms of coronavirus
  • If you have travelled out of Country, especially to high risk areas like Hubei Province in China, Italy or Iran.
  • before you get tested for coronavirus
  • while you wait for test results

What does Quarantine mean? Governments use quarantines to stop the spread of contagious diseases.

What is the difference between Self-Isolation and Quarantine? While self-isolation serves the same purpose as quarantine, quarantining is designated for those who have tested positive for COVID-19. It keeps infected people away from healthy people to prevent the sickness from spreading to others.

Worker Support and Unemployment Insurance (EI) Support

Federal Information

Dedicated Toll Free Line for Unemployment Due to COVID-19: 1-833-381-2725 (toll-free)

Teletypewriter (TTY): 1-800-529-3742

Guide: Applying for EI in BC during the  COVID-19 Pandemic

  • Service Canada has waived a one-week waiting period for EI sickness benefits for anyone quarantined, meaning claimants can be paid for the first week of their claim.
  • Those claiming EI sickness benefits due to quarantine need not provide medical certificates.
  • Those who cannot complete their EI claim due to quarantine may still apply later and have the claim backdated.

Mortgage Assistance & Home Owner Support

Canada’s 6 big banks will defer mortgage payments for up to 6 months. Many lenders already had the ability to allow you to SKIP A PAYMENT, or HOLD A PAYMENT. Policies may be evolving due to new developments, some restrictions and charges may apply. Contact your lender directly to see how they can assist and BEFORE you miss a payment.

SCOTIA BANK-1-800-472-6842





STREET CAPITAL (RFA)-1-877-416-7873

FIRST NATIONAL-1-888-488-0794




CIBC -1-800-465-2422

ROYAL BANK– 1 800 769-2511

BANK OF MONTREAL-1-877-895-3278

Business Assistance

Business Development Bank of Canada: COVID resources for Entrepreneurs

Federal Business Loans:


Federal Trade Commissioner Resources for Canadian Businesses:

Grocery Delivery

For sanitary purposes, consider pre-paying over the phone and/or asking  delivery drivers to leave grocery items at the front door for pick up.

Lakeview Market: (250)-762-2913

IGA Rutland: (250)-762-9234

Urban Harvest Organic Delivery: (250)-868-2704

Hands in Service (under age 65): (250) 861-5465

Save On Foods Rutland: (250) 765-5690

Save On Food Orchard Plaza: (250) 860-1444

Save On Foods Mission: (250) 860-7787

Save On Foods North Glenmore: (250) 712-9581

Save On Foods West Kelowna: (250) 768-2944

Save On Foods Lake Country: (250) 766-9009

Mental Health Services

If you’re feeling overwhelmed and isolated during this frantic time of COVID-19, please phone any of the following numbers for emotional support.

Kelowna Crisis Line (24 hr): 1-888-353-2273

IH Crisis Response Team 250- 212-8533 (Urgent, life threatening or Psychotic crisis)

Seniors Mental Health: 250-870-5777

Mental Health Line BC: 310-6789 (do not add 604, 778, or 250 behind number)

811 (Non-Emergency Health Line)

Suicide Line: 1-800-784-2433

Mental Health Line: 250-868-7788

Kelowna Mental Health: 250-469-7070

Non-Emergency Police/Wellness Check Line: 250-762-3300

Canadian Mental Health Association Kelowna: 250-861-3644

Interior Health Mental Health info line: 1-800-681-2121

Interior Health Alcohol and Drug info line: 1-800-663-1441

For more information on Interior Health Mental Health or Substance Use Programs visit their website or call 250-469 -7070 and ask to be connected to the Mental Health & Substance Use department.

Domestic Violence Support

For any victims and survivors who need support, available 24/7/365.

National Domestic Violence Hotline: Call 1-800-799-7233 or 1-800-787-3224 TTY or chat online at the

Information for Canadians Traveling Abroad

Registration for emergency updates if you or a loved one is currently overseas:

Emergency Travel Assistance:  

24/7 Emergency Watch and Response Centre in Ottawa: 1-613-8885

Tenant Support

Tenant Rights:

Residential Tenancy Branch

Tenant Resource Advisory Centre

Tools & Tips for Teleworking from Home

Telework Tools:        Slack     Zoom